FAQ’s

question-218x300Here you can see the most frequently asked questions and the answers to them. If there is no answer to your question – please contact us and we will gladly assist you.

Who can use our Tax Free services?
Tax Free service can be used by any non resident of the EU, i.e. you must live in the country which is not part of the EU.

Is there a minimum purchase amount?
Yes, the minimum purchase amount is: 2001 CZK for Czech Republic and 175 EUR for Slovakia.

 

Is it possible to write in the form all the purchases that were made during the holiday?
No, the form can contain only those purchases that were made within a single day in one shop. But if you have made multiple purchases within one day in the same store, you can attach few receipts to one blank. You can also send multiple forms in the same envelope.

What products are available on Tax Free?
The claim for tax refund arises on almost all the types of goods except for: tobacco products, alcoholic beverages, food, hydrocarbon fuels and lubricants.

In the receipt it is written that the VAT rate is 21%, does it mean I get all the 21% (20% in Slovakia)?
You will receive the full amount of VAT, minus the processing fee.

How can I receive my tax refund?

  1. Via PayPal.
  2. Receive cash through Unistream, Contact, Money Polo, Blizko, Migom money transfer system (In this case you will receive cash almost in any
    bank of your country). On the day of transfer, we will send you the transfer code and the place where you can receive your money.
  3. Transfer to credit card.

How long does it take to receive a refund?
We will send you the money up to 30 business days from the day we receive the documents.

How many days do I have to send you the documents?
The Form within the original receipt should be sent within 5 months from the date of sale.

How many days do I have to send you the documents?
The Form within the original receipt should be sent within 5 months from the
date of sale.

How is the currency converted?
The currency conversion of CZK to EUR or USD is performed on the current “we sell” rates of Raiffeisen bank a.s.

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